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Staff can be provided as appropriate to the support needs of the individual service user. They will have a range of qualifications and experience, and full initial and ongoing training is provided. This training will reflect the needs of the people using the services.

Each individual service user will be allocated a named member of staff who will take a particular interest in them and assist them to work towards their desired outcomes. Emergency support is provided by senior staff on a 24 hour basis. Visualise operate an On Call System through which a designated member of the senior staff group may be contacted in the event of staff absence or other emergency.

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