Support can be provided as appropriate to the particular needs of individual service users. The staff team will include people with a range of qualifications and experience - comprehensive induction and ongoing training is provided. This training will reflect the needs of the people using the services. Each individual service user will be allocated a named member of staff who will take a particular interest in them and assist them to work towards their desired outcomes. Visualise operate an On Call System through which a designated member of the senior staff group may be contacted in an emergency.